Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- They ship within 24-48 hours and delivery varies . Once shipped, your order will arrive within 3 to 7 business days, due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. If you’re still not sure, just email us. We’re happy to help.
Click on My Account to create/register an account to see order details and tracking.
We are not responsible for incorrect addresses. Address changes are not possible after the order has been placed.
You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at info@stylishpassports.com to ask questions anytime.
Kindly check your SPAM folder to see if your confirmation email was sent there.
Typically you will receive an email immediately, but in some cases please allow up to 4 hours for it to arrive. If you’re still unable to locate your order, please send an email to info@stylishpassports.com and we’ll be happy to assist you.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Sales tax is included within total.
Destinations we regularly ship to includes; Australia, USA, Canada, United Kingdom, Germany, France, Spain, Sweden, New Zealand and the rest of the Europe. If your country is not listed; no worries, we can still send and get products to you.
Many of our items are sourced in bulk from global suppliers, so our products usually take between 7-14 days to arrive, though in extremely rare circumstances can take longer. Don’t be alarmed if you don’t receive all items in a large order at once, we don’t like to keep our dear customers waiting so we send each item as and when it arrives.
***Please be advised, shipment/delivery may experience some delays during the holidays due to high congestion and high volume of orders. Plan your holiday gift shopping accordingly!
If you need to swap an item
Returns and Exchanges
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will NOT be eligible for refund. You MUST contact us within 3 days after the product is delivered to you.
Please contact us at info@stylishpassports.com
We offer a 100 % money back guarantee, only if the product is damaged. You have 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Used products, or products damaged by the customer will NOT be eligible for refund. You MUST contact us within 3 days after the product is delivered to you.
Request your Return Authorization by emailing info@stylishpassports.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the designated address of the warehouse where you can mail the product you would like to return. Customer is responsible for paying shipping cost.
Please contact us at info@stylishpassports.com
We are not responsible for incorrect addresses. Address changes are not possible after the order has been placed.
Cancellation is not possible after the item begins processing. Once you place an order it is final.
We have limited quantities available. Once the item is sold out you will have to wait till it becomes available again.